GloBee is a cryptocurrency payment processor. We enable you to accept cryptocurrencies as payment for goods or services, and process cryptocurrency payments that you receive from your customer (Purchaser). We are not a cryptocurrency exchange, an cryptocurrency wallet, or a place to purchase or sell cryptocurrencies. Our Services are only available to businesses and individuals that offer products and/or services for sale or to bona fide charitable organizations that accept donations. By using the Services, you authorize GloBee to act as your agent so we may receive, hold and disburse funds on your behalf and to take any and all actions that we think are necessary to provide the Services and to comply with applicable law. Payment by Purchaser to GloBee will be considered the same as payment made directly to you and will extinguish the Purchaser's outstanding obligation, to the extent of the payment.
In order to use the Services, you must open a GloBee account. When you open an account, we will ask you for contact information such as your name, phone number, and email address. We will also ask you for information on your business, including your business’s legal name, registered address, and your company website. The information that you provide at the time of account opening must be accurate and complete and you must inform GloBee in a timely fashion of any changes to such information. We may require additional information from you (including any person signing below or otherwise agreeing to the Terms on behalf of the merchant) to help verify your identity and assess your business risk, such as your date of birth, tax identification number, government-issued identification, or company financial statements. We may also obtain information about you from third parties, such as credit bureaus and identity verification services. We have the right to reject your account registration or to later close your GloBee account, if you do not provide GloBee with accurate, complete, and satisfactory information.
You will choose a password when registering your account. You are responsible for maintaining the confidentiality of your password and account access information. You are fully responsible for all activities that occur with the use of your password or account. Please notify GloBee immediately of any unauthorized use of your password or account or any other breach of security. If you share your password with others we will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not allow other merchants to use your account. You may not use anyone else’s password at any time.
When you register for a GloBee account, you will be enabled to transact at the Basic Tier level. At GloBee’s discretion, and based on GloBee’s risk assessment of your business, transaction capabilities may not be enabled until additional documentation or information regarding you and your business is collected and verified.
You must keep all records needed for fulfilling the goods or services sold to the Purchaser and providing any post-sale support to the Purchaser. If the sale of the item requires any government registration of the sale, you are responsible for such registration. GloBee is required to maintain records of all documentation and information collected for your merchant account for the duration that your account is active, and up to 5 years thereafter.
Consistent with your local laws and regulations, you are solely responsible for obtaining any information required of those who purchase your goods or services. For instance, if applicable law prohibits a sale to persons under the age of 18 years, you must ensure that a Purchaser is at least 18 years of age. Similarly, if applicable law requires that a Purchaser’s identity be verified, you must verify the Purchaser’s identity. We will not be responsible for your failure to adequately verify your Purchasers’ identities or qualifications.
Use of the Services is subject to the laws and regulations of the United States regarding the prevention of terrorist financing and anti-money laundering. You agree and acknowledge that your use of the Services would and will comport with such laws and regulations, including, without limitation, the sanctions programs administered by the Office of Foreign Assets Control of the United States Department of the Treasury.
Your use of the Services is also subject to the following important restrictions. Specifically, you represent and warrant to GloBee that:
We reserve the right to decline to process a sale if we believe that it violates these Terms or would expose you, other merchants, Purchasers, or other parties to harm. If we reasonably suspect that your GloBee account has been used for an illegal purpose, you authorize GloBee to share information about you, your GloBee account, and your account activity with law enforcement.
In using the GloBee website or the Services, you may be offered services, products and promotions provided by third parties. If you decide to use these third-party services, you do so at your own risk and are solely responsible for reviewing, understanding and complying with the associated terms and conditions. We expressly disclaim any liability for the third-party services and are not responsible for the performance of the third-party services or servicers.
We have implemented security measures designed to secure your information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized persons will never gain access to your information, and you acknowledge that you provide your information at your own risk, except as otherwise provided by applicable law.
In order to provide the Services, we may share information about you and your GloBee account with third parties, including but not limited to your third party settlement gateways and Purchasers.
In order to verify the information you submit via the account registration process as detailed in Section 2.1 (Generally) we may request information from various third parties, including credit bureaus and identity verification services. By accepting these Terms you authorize GloBee to retrieve information about you by using third parties and acknowledge we may have to share the information you have previously submitted to do so.
From time to time GloBee may engage third parties in order to assist in different aspects of the provision of our Services to you. You acknowledge and agree your use of the Services may require we share your information with these third parties who may need to review your eligibility to use the Services according to their own verification procedures.
You agree and acknowledge that we own all rights, titles and interests to and in the Services, the associated software, technology tools and content, the GloBee website, the content displayed on the website, and other materials produced by and related to GloBee (collectively, the GloBee IP). You are only permitted to use the Services and the GloBee IP to accept and receive payments, according to these Terms. When you accept the Terms, we grant you a personal, limited, revocable and non- transferable license to use the GloBee IP, without the right to sublicense. You shall not rent, lease, sublicense, distribute, transfer, copy, reproduce, download, display, modify or timeshare the GloBee IP or any portion thereof, or use the GloBee IP as a component of or a base for products or services prepared for commercial sale, sublicense, lease, access or distribution. You shall not prepare any derivative work based on the GloBee IP, nor shall you translate, reverse engineer, decompile or disassemble the GloBee IP.
By written mutual consent, we may publish your corporate name, artwork, text and logo (Merchant Content) on the GloBee website and promotional materials to acknowledge you as our customer. You represent and warrant to GloBee that you have the right to provide the Merchant Content to GloBee, and that the use, copying, modification and publication of the Merchant Content by GloBee:
GloBee will pull the exchange rates, where applicable, and provide the cryptocurrency amount and payment instructions to you for you to display to the Purchaser. We guarantee the exchange rate to you as long as the Purchaser pays within the proper time window after the invoice is created. Invoice timeout information is clearly displayed on each GloBee invoice. While we guarantee the exchange rate as long as the Purchaser pays within such time window, you agree that you assume the volatility risk of your local currency or cryptocurrencies, as applicable. For instance, if you ask GloBee to collect USD $150, and the Purchaser sends the cryptocurrency equivalent in payment within the time window, we guarantee you will receive exactly USD $150, minus our fee if applicable. We do not, however, guarantee the value of the U.S. dollar.
We will verify the Purchaser’s payments over the various cryptocurrency peer-to-peer payment networks (blockchains) and post the balance to your accounting ledger, according to your preference settings. The debits and credits to your accounting ledger are funds temporarily held by GloBee until settlement to your bank account can take place. You can receive a settlement in your local currency, Bitcoin and Monero, or in a mixture of all the above. You assume volatility risks of the currency in which you choose to settle. For example, if you choose to settle in cryptocurrencies, then you assume the volatility risk of the cryptocurrency value.
GloBee makes use of a third-party service from BitPay Inc for direct bank deposits. Direct deposit to a bank account in a local currency is available to merchants located in certain countries due to their terms of service. Please refer to https://bitpay.com/docs/settlement for a list of those countries. If you wish to receive direct deposit settlements, you must provide them with valid bank account information and keep such information current. They will send a direct deposit to your bank account to clear out your accumulated balance each business day. Minimum settlement amounts apply for BitPay; please refer to https://bitpay.com/docs/settlement for information related to minimum settlement amounts and deposit frequency.
Any cryptocurrency accepted by GloBee on your behalf must be settled to a cryptocurrency wallet selected by you. Payments in cryptocurrency are sent to your designated address, at least once per calendar day. GloBee is not liable for any losses incurred as a result of improperly reported or designated cryptocurrency addresses.
In certain situations when an invoice is not fully paid or overpaid, it will result in a payment exception. As the merchant, it is your responsibility to log into your merchant console and use one of the predefined options to correct these payment exceptions.
Underpayments occur when the Purchaser sends less than the full cryptocurrency amount required to mark the invoice as fully paid. Since the invoice is not fully paid or complete, the funds do not get applied to the merchant ledger. It is the merchant’s responsibility to log into their GloBee account and take action on these payment exceptions, which will allow the payment to be applied and credited to the ledger, or provide the Purchaser’s refund cryptocurrency address so that we may return the funds. If neither of these steps are taken, the invoice will stay in a partially paid state until completed.
Overpayments occur when an invoice receives excess funds. In cases such as this, this invoice passes through the state of being paid in full and is marked as an overpayment. Since there were enough funds to mark the invoice as paid in full, those funds are applied to the merchant ledger. However, the excess funds are not applied and require action. As a best practice, we suggest that you reach out to the Purchaser to obtain a refund cryptocurrency address and request that GloBee refund the overpaid funds to the Purchaser by logging into your merchant console and taking action on the payment exceptions. As the merchant, you also have the ability to request that the overpaid portion of the payment be applied to your merchant account, typically in cases where you are providing a trackable service and the additional funds can be easily refunded to the Purchaser.
These types of payments occur when a transaction is received outside the time window referenced in Section 8.1 (Invoice Generation and Exchange Rate Guarantee). Any payments sent to the expired address will show up in GloBee's system as an orphan payment. For more information or to resolve orphaned payments, either you or the Purchaser will need to reach out to [email protected] with the appropriate information.
These Terms apply only for as long as you use the Services. Once you cease using the Services, these Terms no longer apply, subject to Section 13.11 (Survival). You may close your GloBee account at any time. You will still be obligated to GloBee for any fees incurred, if applicable, before the closure and we will remit to you funds not yet paid to you and associated with pre-closure sales.
We may terminate your account, at our discretion, upon notice to you via email or phone communication. We may also suspend your access to the Services if we suspect that you have failed to comply with these Terms, pose an unacceptable fraud risk to GloBee, or if you provide any false, incomplete, inaccurate or misleading information. We will not be liable to you for any losses that you incur in connection with our closure or suspension of your account.
If your GloBee account is closed, you agree: (a) to continue to be bound by these Terms, as required by Section 13.11 (Survival) (b) to immediately stop using the Services, (c) that the license provided under these Terms shall end, (d) that we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers, and (e) that we shall not be liable to you or any third party for termination of access to the Services or for deletion of your information or account data.
You agree to indemnify GloBee, its affiliated and related entities, and any of its officers, directors, employees and agents from and against any claims, costs, losses, liabilities, damages, expenses and judgments of any and every kind (including, without limitation, costs, expenses, and reasonable attorneys’ fees) arising out of, relating to, or incurred in connection with any claim, complaint, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms; (b) your wrongful or improper use of the Services; (c) the products or services sold by you through the Services, including but not limited to any claims for false advertising, product defects, personal injury, death or property damage; or (d) any other party’s access or use of the Services with your account information.
WE PROVIDE THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE PROVIDE THE SERVICES WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT). WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES (AND OUR WEBSITE): WILL OPERATE ERROR-FREE OR THAT DEFECTS OR ERRORS WILL BE CORRECTED; WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE, UNINTERRUPTED OR SECURE AT ANY PARTICULAR TIME OR LOCATION; ARE FREE FROM VIRUSES OR OTHER HARMFUL CONTENT. WE DO NOT ENDORSE, WARRANT, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE OFFERED OR ADVERTISED BY A THIRD PARTY THROUGH THE SERVICES OR THROUGH OUR WEBSITE, AND WE WILL NOT BE A PARTY TO NOR MONITOR ANY INTERACTIONS BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR ANY LOSS, THEFT, DISAPPEARANCE, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICES, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE KNEW THAT SUCH DAMAGE MAY HAVE BEEN INCURRED. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING, VIRUS TRANSMISSION OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES, YOUR GloBee ACCOUNT, OR ANY INFORMATION CONTAINED THEREIN. IN NO EVENT WILL OUR LIABILITY FOR ANY DAMAGES ARISING IN CONNECTION WITH THE SERVICES EXCEED THE FEES EARNED BY GloBee IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE 6 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection your use of our software and services (Taxes). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction.
You may not transfer or assign these Terms, or any rights granted by these Terms. You agree and acknowledge that we may assign or transfer these Terms.
Should any provision of these Terms be determined to be invalid or unenforceable under any law, rule, or regulation, such determination will not affect the validity or enforceability of any other provision of this Agreement.
Our failure to assert any right or provision in these Terms shall not constitute a waiver of such right or provision, and no waiver of any term shall be deemed a further or continuing waiver of such or other term.
You agree to accept communications from GloBee in an electronic format, and agree that all terms, conditions, agreements, notices, disclosures or other communications that we provide to you electronically will be considered to be “in writing”.
These Terms will be governed by and construed in accordance with the laws of The Republic of South Africa without reference to conflict of law or choice of law provisions, and applicable federal law (including the Federal Arbitration Act). If a disagreement or dispute in any way involves the Services or these Terms and cannot be resolved between you and GloBee with reasonable effort, the disagreement or dispute shall be resolved exclusively by a forum based in Plettenberg Bay, Western Cape, South Africa. The parties agree that the laws of the Republic of South Africa shall be used to resolve any dispute.
GloBee may update or change these Terms from time to time by posting the amended Terms on our website. Such updates or changes shall be effective at the time of posting. If you continue to use the Services after we provide notice of such changes, your continued use constitutes an acceptance of the amended Terms and an agreement to be bound by them. If you do not agree to the amended Terms, you must close your GloBee account per the termination section of this agreement and discontinue your use of the Services.
Neither you nor we will be liable for delays in processing or other non-performance caused by such events as fires, telecommunications, network congestion, utility, or power failures, equipment failures, labor strife, riots, war, nonperformance of our vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control; provided that the party has procedures reasonably suited to avoid the effects of such acts.
The provisions of Sections 3.4 (Representations and Warranties), 4.2 (Security), 6 (Our Ownership of the Services and the GloBee Website), 7 (Advertising), 8.5 (Certain Deferrals), 10 (Indemnification), 11 (No Warranties), 12 (Limitation of Liability), and 13.8 (Governing Law; Arbitration) shall survive the termination of these Terms.